Requests and Returns
Submitting a request is simple and helpful. Regardless of whether you’re utilizing a telephone, tablet, or personal computer, follow similar basic advances.
See extra assistance here:
The most effective method to Guide – Ordering Product (PDF) English | Spanish
The most effective method to Guide – Ordering Product (Video) English | Spanish
In the event that you looked at as a Guest and don’t have a record, if it’s not too much trouble, reference your request affirmation and transportation affirmation messages for subtleties. You can see the request status by tapping on the connection gave in the email(s) to see Tracking Numbers.
Returning An Order
For Guest checkouts without a MSE Labs account, follow these 5 stages:
1. To make and print a prepaid return name, click here.
2. Complete the data and enter your request number in the reference number field.
3. Include your name, contact data, request number, and justification return in the container with the things.
4. Adhere the prepaid transportation mark to the bundle and return it by means of USPS or your close by FedEx drop-off area. Postage isn’t required, whenever sent in the United States utilizing the prepaid transportation name.
5. You may follow your return at: http://fedex.com
Expect the return interaction to take up to 11 work days when utilizing MSE Labs bring name back. On the off chance that the prepaid return mark isn’t being utilized, it can take up to 17 work days.
Alert – Aerosols, Bleaches, Perfumes, Mouthwash and Hairspray items are dependent upon exceptional return instructions. Do not return any of these items without first contacting Customer Service.
Returning things delivered independently by truck
Things that were delivered independently by truck ought not be gotten back to MSE Labs without earlier approval from Customer Service.
Harmed truck-conveyed stock
On the off chance that product is gotten by truck transporter, and the product (not simply the container) is clearly harmed, the product ought to be quickly declined by stating “Harmed – Refused” on all the transporter’s conveyance papers.
Then, at that point:
· Keep a duplicate of the conveyance receipt for your records.
· Request a substitution and further guidance from Customer Service.
· Product ought to be returned by means of the deliverer.
On the off chance that the harm is covered and found subsequent to opening, keep the steel trailer.
Review Order Status
On the off chance that you looked at as a Guest and don’t have a record, if it’s not too much trouble, reference your request affirmation and delivery affirmation messages for subtleties. You can see the request status by tapping on the connection gave in the email(s) to see Tracking Numbers. Visitor records won’t see Order History for past orders. If it’s not too much trouble, allude to the email(s) you got with every exchange. Orders with Back Orders, Advanced Orders or Return solicitations will be plainly demonstrated.
Delay purchase Information
More often than not, items are available and will send promptly when requested. Infrequently, there might be an unforeseen popularity for an item or other postpone that could make a thing be briefly unavailable. In these cases, the unavailable thing will be delay purchased for shipment to you sometime in the not too distant future. Some other things on a similar request will dispatch in the typical time period, in the event that they are available.
There are item(s) that are on backorder(s).
We can’t foresee when it will deliver. On the off chance that it doesn’t dispatch inside 45 days, MSE Labs will drop the request. You can drop the request before 45 days whenever.