We accept returns and provide full refunds within 30 days or product delivery for the following reasons:
- Product is tampered with or packaging is broken.
- Product is past the expiration date.
- Product does not match expectations regarding amount or quality.
We will allow product refunds with full refunds for reasons other than those stated above at our discretion.
If you would like to inquire about receiving a refund then please message us using the contact info on our website. If the product was bought on Amazon.com or any other retail website besides Bionaze.com then please reach out to us with the contact methods on those websites, if there is no contact information available or you get no response within 1 business day then please reach out to us through the contact info on this website.
Please be prepared to send a digital photo of your product if further review is needed by our team. In almost all cases we do not ask customers to mail us back the product physically before providing a full refund or replacement.
Refunds are given in either product replacements or credits to your payment method. We do not provide refunds through bank transfers or physical checks.
If you have more questions about our return and refund policies then please reach out to us using the contact info on this website. A representative will respond to you within 1 business day.